Send emergency SMS from after-hours missed calls to on-call

When after-hours missed calls go unaddressed, your on-call team can miss emergencies and frustrate customers. Send an emergency SMS to prompt a reply and triage within minutes.

Overview

Missed after-hours callers damage brand trust and leave real emergencies unattended. This flow ensures every after-hours missed call triggers an immediate, branded emergency SMS so on-call staff get context and can respond within minutes. It preserves customer confidence and reduces next-day triage load.