Send driver feedback request and update event record
Send driver feedback request and update event record
You lose driver feedback when event records wait for manual follow-up, leaving deliveries and incidents unverified. This sends a feedback request to assigned drivers and marks the event record same day.
Overview
When post-event follow-up is manual, driver feedback slips and incident resolution lags. This flow delivers feedback requests to the correct driver contacts and updates the event record, enabling operations managers to close events the same day.