Send driver-confirmed arrival texts to the customer contact

Inbound driver 'Yes' replies sit in phone threads and leave dispatch and customer records out of sync. Customers receive delivery date and driver contact details within minutes.

Overview

Driver confirmations often live in phone threads while customers remain uninformed, creating extra contacts and missed windows. This flow turns a driver's 'Yes' into an immediate customer-facing ETA message so agents and dispatch have aligned context within minutes.