Send downgrade case alerts to the team channel

Your downgrade case webhooks arrive without visibility, leaving account owners unaware of MRR changes. Channel alerts surface account and downgrade details so teams can triage within hours.

Overview

Downgrade cases can hide revenue impact when they only land in backend systems. This flow posts a clear, formatted downgrade summary into a shared channel so customer success and revenue ops see account, MRR, addon, and start-date details within minutes for same-day triage.