Send DM alerts for assigned ticket updates to owners
Send DM alerts for assigned ticket updates to owners
You miss ticket updates posted in a monitored channel, leaving assignees unaware of newly opened issues. Get immediate DM alerts to assigned engineers so they can triage and respond within minutes.
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Overview
When ticket updates are buried in team channels, assignees can miss critical handoffs and SLAs slip. This flow delivers immediate direct-message alerts to the matched owner so issues are triaged within minutes and response lag is reduced.