Send DM alerts for assigned ticket updates to owners

You miss ticket updates posted in a monitored channel, leaving assignees unaware of newly opened issues. Get immediate DM alerts to assigned engineers so they can triage and respond within minutes.

Overview

When ticket updates are buried in team channels, assignees can miss critical handoffs and SLAs slip. This flow delivers immediate direct-message alerts to the matched owner so issues are triaged within minutes and response lag is reduced.