Send dissatisfied NPS alerts to your quality team
Send dissatisfied NPS alerts to your quality team
Your NPS survey responses flagged as dissatisfied often go untriaged, leaving customer issues unresolved. This sends quality team alerts so problems are prioritized and handled same day.
Overview
When dissatisfied NPS responses sit untriaged, customer issues escalate and teams miss remediation windows. This workflow routes flagged survey responses to quality managers within minutes so problems are prioritized and often resolved the same day.