Send disconnect survey email to recent customers by network

Your disconnect events lack a feedback loop, leaving exit reasons uncollected and churn undocumented. Capture exit feedback and contact details so marketing ops can act same day.

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Overview

Disconnects are a key source of voice-of-customer data; without a reliable flow you lose exit feedback. This sends a branded survey email as soon as the event arrives so marketing ops captures reasons and begins retention outreach the same day.