Send direct message for assigned support tickets to owners

Your support tickets arrive without owner alerts, leaving assigned reps unprepared. It sends ticket context to the assigned owner by direct message so they can triage and reply same day.

Overview

Unseen ticket ownership creates delays that can impact campaign rollout and clinic onboarding. This flow delivers full ticket context directly to the assigned owner so support and product liaisons can triage and respond the same day, protecting SLAs and campaign timelines.