Send direct message alerts for teammate mentions and links

You miss critical chat threads about claims documentation when mentions go untriaged. This sends mention context plus a message link to the right teammate so they can act same day.

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Overview

When mention threads about claims or documentation hide in busy chat channels, program coordinators and sales ops miss critical context and slow response times. Route mention context and a direct message link to the right teammate so they can jump on issues and resolve them same day.