Send detractor alerts to rep and manager in channel
Send detractor alerts to rep and manager in channel
Your post-visit NPS sometimes returns detractors without fast triage, leaving reps unaware. This routes those alerts to the rep and manager so you can act same day.
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Zap details:
Overview
Detractor survey responses are high-risk signals that require immediate attention; when they sit unseen, reps miss chances to repair relationships. This flow pushes the NPS, client comment, and a CRM link to the rep, their manager, and the team channel so remediation starts within hours.