Send delayed response message to inactive messenger users
Send delayed response message to inactive messenger users
Your messenger conversations tagged by an autoresponder can sit without context, leaving agents unsure and slowing replies. Send a short delay note so customers get clear expectations within 30 minutes.
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Overview
When message volume spikes, customers can wait without guidance and tickets pile up. This flow automatically sends a polite delay notice 30 minutes after an autoresponder tag, giving customers clear expectations and reducing repeat inquiries within the hour.