Send delay alert to team lead for late tech
Send delay alert to team lead for late tech
Your appointment records miss technician check-ins, leaving dispatch unaware of late arrivals and crowded service windows. It alerts team leads so jobs can be rescheduled same day.
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Overview
When technicians skip check-ins, dispatch loses visibility and service windows get crowded. This flow alerts the team lead within minutes so jobs can be rescheduled or reassigned the same day, protecting customer SLAs.