Send deed poll guides to customers by email
Send deed poll guides to customers by email
Your replacement deed poll orders arrive without guides, causing customer confusion and extra support work. The workflow sends guide PDFs to customers so they have documentation ahead of posting.
Overview
Replacement orders missing guides create avoidable support churn and slow fulfilment. This flow delivers the correct guide PDFs to customers within minutes of a qualifying order, cutting manual sends and ensuring recipients have paperwork ahead of posting.