Send decision emails and update applicant ticket records
Send decision emails and update applicant ticket records
Your applications' final-decision changes can leave applicants uninformed and tickets unsynced, delaying outreach. The workflow sends decision emails and updates ticket stages so coordinators close cases the same day.
Overview
When final-decision fields change, applicants expect a timely response and coordinators need accurate records. This workflow turns a manual email step into a reliable process, delivering decision messages within minutes and updating ticket stages so cases are closed the same day.