Send database more-info request into support channel thread
Send database more-info request into support channel thread
Your 'more info needed' reactions leave escalation threads untriaged and slow candidate issue resolution. Issues get routed to the right support channel and escalation records are updated same day.
Workflow preview:
Zap details:
Overview
If reviewers flag threads without a clear routing path, candidate issues go untriaged and hiring stalls. This flow turns a single reaction into an updated escalation record and a channel-thread alert, so support ops and recruiters can close gaps same day.