Send daily overload alert via direct message to agents

Your support calendar can hide agent overloads, causing unassigned tickets and missed response windows. You receive a direct message alert so you can reassign or reschedule before SLAs lapse same day.

Overview

Overloaded agent schedules create missed handoffs and longer response times—this flow watches calendars and DMs coordinators when an agent exceeds the daily meeting cap. That gives your team visible capacity alerts so reassignments or reschedules happen same day.