Send customers a service SMS after tracking confirmation
Send customers a service SMS after tracking confirmation
Your service bookings miss customer notices when parts tracking arrives, leaving dispatch unsure about appointments. You get SMS confirmations so customers and dispatch are aligned ahead of service.
Overview
When parts tracking comes in, customers and dispatch need immediate clarity to avoid no-shows and last-minute calls. This workflow sends an SMS and logs outreach, keeping routes full and customers informed within minutes of confirmation.