Send customer request details from webhook to support team
Send customer request details from webhook to support team
When webhook customer requests arrive missing contact or location, your dispatch and triage stall and your CSRs scramble for context. Receive contact and address details to enable same-day triage.
Overview
Stop CSRs hunting through raw payloads for contact and address data. Route parsed customer contact and location details straight into the support inbox so coordinators can triage and dispatch same-day, cutting hold time before service.