Send customer message for failed orders and log records
Send customer message for failed orders and log records
When orders enter a configured failure status, your support agents lack customer context and resolution stalls. Get a customer message sent and an audit row added so issues are triaged same day.
Overview
Failed order statuses are a major source of customer confusion and reactive support work. This workflow immediately notifies the customer and writes a searchable audit row so support and ops can begin remediation within minutes.