Send customer alert messages to triage team channel
Send customer alert messages to triage team channel
Your support channel new-chat posts are easy to miss, delaying handoffs and slowing responses. It routes those alerts to your triage channel so agents accept requests the same day.
Overview
Untriaged support posts in busy channels create handoff gaps and slow responses. This workflow captures qualifying messages and routes them to your triage channel so agents accept requests within minutes and keep SLAs intact.