Send CSAT request after closed support session to customer
Send CSAT request after closed support session to customer
Your closed inbound support sessions lack post-contact ratings, leaving agent performance unvalidated. Receive CSAT replies immediately after closure so managers can run same-day quality checks.
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Overview
Missed CSAT invites leave you blind to agent performance and recurring issues; this flow ensures every closed inbound session triggers a timely rating request. You’ll capture feedback within minutes of closure to prioritize coaching and improve first-contact resolution.