Send CSAT feedback alerts to assigned team channels

You get CSAT webhook updates from support tickets, but long comments and untagged feedback are missed. Send concise ratings and truncated comments to assigned channels for same-day triage.

Overview

CSAT feedback often arrives buried in ticket webhooks and misses the right on-call owner; this routes ratings and concise comments into the correct team channels so engineers can triage within minutes. That visibility reduces manual lookups and accelerates response before issues escalate.