Send CSAT emails after closed support chats with rep tag
Send CSAT emails after closed support chats with rep tag
Your closed support conversations often lack rep-attributed feedback, leaving you blind to customer sentiment. This sends a branded CSAT email tied to the agent and conversation so you capture feedback within minutes.
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Overview
Missed or delayed CSAT requests leave you without the agent feedback you need to improve installs and support. This flow sends branded, rep-attributed CSAT emails automatically after conversation closure. You’ll capture actionable feedback within minutes so you can coach reps and prioritize follow-ups the same day.