Send CSAT DM to requestor when status completes
Send CSAT DM to requestor when status completes
Your completed support requests lack consistent feedback, leaving quality blind spots for IT service improvements. You get timely CSAT responses so you can act on issues same day.
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Overview
Completed requests often close without immediate feedback, leaving IT teams blind to recurring friction. This sends a short CSAT prompt to the requestor within minutes so coordinators can triage issues and improve resolution the same day.