Send CSAT alerts for specified ship feedback immediately
Send CSAT alerts for specified ship feedback immediately
When CSAT survey responses for a ship go unrouted, your cabin teams miss context and incidents remain untriaged. Get the right feedback to the cabin manager for triage and acknowledgement the same day.
Overview
Unrouted CSAT responses create blind spots that slow incident resolution across sailings. This flow delivers each ship's feedback to the right cabin manager and CCs customer experience, enabling same-day triage and acknowledgements.