Send critical ticket SMS to on-call responder instantly
Send critical ticket SMS to on-call responder instantly
Your incoming helpdesk emails can bury critical tickets, leaving dispatch unaware of urgent rider-impacting issues. Get SMS alerts to on-call staff so tickets are triaged within minutes.
Overview
When critical ticket emails arrive, dispatch can miss urgent, rider-impacting issues that degrade service reliability. This flow routes qualifying alerts to on-call phones as SMS so responders acknowledge and triage tickets within minutes.