Send critical incident alerts to your ops channel

Your new IT incidents from the service desk can go unnoticed and delay on-call triage. It posts context-rich alerts to your ops channel so issues are acknowledged and routed same day.

Overview

Stop platform incidents from slipping past on-call coverage by routing qualifying service-desk tickets into your operations chat with the context engineers need. This converts untriaged entries into acknowledged, actionable items within minutes so teams can meet response SLAs.