Send confirmation email when chat contains trigger phrase

Your chat messages can contain a reply keyword but receive no auto-response, creating manual follow-ups and delayed confirmations. The flow sends a templated confirmation email within minutes.

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Overview

Inbound chat cues can create untracked manual work and slow customer confirmations for your coordinators. This flow converts those cues into templated emails within minutes, freeing agents from manual sending and ensuring customers get prompt acknowledgement.