Send completed request notices to requesters in chat
Send completed request notices to requesters in chat
Closed support tickets sometimes lack a visible owner update, leaving requesters and ops unsure. You get a short completion message to requester and ops, allowing verification within minutes.
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Overview
When tickets are closed, requesters shouldn't be left guessing. This flow posts a clear completion message to the requester and ops channel so support ops and request owners can verify resolutions within minutes.