Send community question with no replies to escalation

Your community questions go unreplied, leaving customers without guidance and slowing support triage. It routes flagged posts to an escalation channel for prompt triage and assignment within 12 hours.

Overview

Unanswered community posts quietly erode support quality and force manual monitoring. This flow surfaces flagged questions directly into your escalation channel with author and account context so community managers and support ops can triage faster and meet response SLAs.