Send closed-office SMS auto-reply to incoming public inquiries
Send closed-office SMS auto-reply to incoming public inquiries
Your public SMS received outside office hours leave residents unsure about response timing. Send a closed-office SMS reply so residents know when to expect follow up, typically by next business day.
Overview
When residents text after hours, they need immediate clarity on response timing to avoid repeat inquiries. This flow sends an instant closed-office SMS so residents know when staff will follow up and program coordinators can triage messages by the next business day.