Send chat transcripts to support inbox for triage
Send chat transcripts to support inbox for triage
Your ended chat transcripts sit unread and agents lack context for follow-up, which delays issue resolution. You receive triage-ready emails so teams can own and resolve issues the same day.
Overview
When chats end without a clear handoff, agents lose context and follow-ups stall. This flow delivers full transcripts to support ops immediately so agents can triage and resolve customer issues the same day.