Send chat transcripts to on-call and support teams

Your live chat incident transcripts often miss context, forcing on-call engineers to chase details. Responders get full transcripts and a conversation link to triage within minutes.

Overview

When chat escalations lack handoff context your engineers waste time piecing together conversations. This workflow captures configured chat handovers and delivers full transcripts and links to the right inbox so responders can triage and restore service within minutes. Replace manual copy-paste with instant, prioritized context for faster resolution.