Send chat transcript emails to support team immediately
Send chat transcript emails to support team immediately
Your ended chat transcripts lack context, causing delayed follow-up and duplicate inquiries. You receive transcript emails in support ops so agents can resolve cases same day.
Overview
When chats end without handoff, agents lack the context needed for fast resolution and customers re-contact support. This flow delivers the transcript and visitor contact to support ops so agents can triage and respond same day, reducing repeat inquiries and SLA risk.