Send chat arrival notification and notify assigned staff
Send chat arrival notification and notify assigned staff
Your chat system doesn't confirm arrivals, leaving customers unsure and agents without a triage cue. It sends an arrival email to customers and notifies internal staff so messages are triaged same day.
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Overview
Missed chat confirmations leave customers uncertain and slow down agent triage; this flow restores clarity and context. It sends a polite arrival email to customers and alerts internal staff so conversations are triaged and acted on the same day.