Send case phase change notification to team and log
Send case phase change notification to team and log
Your case phase changes to the treatment stage without an assignment alert, so coordinators miss new work. Receive formatted Slack alerts and a log entry so cases are picked up same day.
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Overview
When a case moves into treatment, coordinators need immediate context to act—missed alerts delay intake and client work. This workflow sends a formatted team alert and logs the assignment so cases are picked up the same day, keeping SLAs and handoffs tight.