Send case-closure email to matter contact and notify office

When a matter closes without a client notice, clients lack closure and staff chase details. You send client closure emails and office alerts so follow-ups and billing occur same day.

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Overview

Missed or delayed case-closure notices create client confusion and slow final billing. This workflow turns matter-closed events into immediate client emails and office exception alerts, letting intake and billing teams finalize follow-ups and invoices the same day.