Send carrier investigation email for flagged parcel record
Send carrier investigation email for flagged parcel record
Your shipment investigation records sit without carrier confirmation, delaying refunds and reconciliation. Send carrier emails with attached documents so operations and billing can close cases same day.
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Overview
Stop waiting on carrier responses that stall refunds; this flow sends investigation requests with all required attachments as soon as a record is submitted. Operations and billing then receive confirmations faster, enabling cases to be closed the same day.