Send caring replies when users signal anxiety or anger

Support coordinators miss distress signals in messages expressing anxiety, anger, or sadness, risking disengagement. It sends tailored wellbeing messages and logs each interaction for prompt responses.

Overview

Support coordinators risk participant disengagement when distress signals go unnoticed. This workflow routes emotional messages to the right wellbeing content and logs every interaction, so coordinators deliver timely, personalized support and maintain a clear audit trail. Expect dramatically faster responses and fewer missed follow-ups.

Notable Features

Detect emotional keywords from messages
Send tailored wellbeing replies
Log interactions to participant history