Send cancellation policy email and log forfeited sessions

Your coaching session cancellations without a policy notice leave billing unclear and support unable to act. It sends policy emails and records forfeited sessions so ops can reconcile cases same day.

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Overview

Late session cancellations create billing ambiguity and extra manual work for tiny coaching teams; this flow emails affected learners immediately and logs forfeits automatically. Operations coordinators get a same-day record for billing reconciliation and faster follow-up.