Send cancellation policy email and log forfeited sessions

Your coaching session cancellations without a policy notice leave billing unclear and support unable to act. It sends policy emails and records forfeited sessions so ops can reconcile cases same day.

Overview

Late session cancellations create billing ambiguity and extra manual work for tiny coaching teams; this flow emails affected learners immediately and logs forfeits automatically. Operations coordinators get a same-day record for billing reconciliation and faster follow-up.