Send cancellation confirmation email and mark record sent

Your cancellation cases miss carrier acknowledgments, keeping support from confirming billing and next steps. It sends a structured notice and marks the case sent so coordinators can act same day.

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Overview

Manual cancellation outreach creates billing uncertainty and extra follow-ups; this flow sends a clear, formatted cancellation notice to the carrier and records the send. Your support coordinators get confirmations and can close or escalate cases same day.