Send canceled order SMS to customers after payment failure

Unpaid or declined orders leave buyers confused and generate avoidable support work and refund risk. Notify buyers immediately so they can retry payment or reorder before fulfillment.

Overview

Reduce avoidable support tickets and payment confusion by texting buyers soon after a failed or canceled order. The flow confirms status, pauses briefly to avoid false alerts, and recovers sales or billing contact within minutes so fulfillment queues stay accurate.