Send call center bug surge warning email to ops

Your call-center bug report log can hide category surges, leaving support leads unaware and delaying triage. It sends a prioritized warning so incident managers can triage issues within the hour.

Overview

When category-level bug reports surge, support can miss escalation signals and SLAs risk slipping. This flow delivers a prioritized warning to incident managers and flags the source row so issues are triaged within the hour.