Send call and SMS reminders before client appointments

Your client appointments go unconfirmed and attorneys lack caller context before sessions. Ensure clients get a voice call and SMS so sessions start on time, minutes ahead.

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Overview

Missed or late client calls create extra catch-up work and undermine trust; this flow places a short voice call and a follow-up SMS minutes before scheduled sessions to confirm attendance. Intake coordinators and attorneys get confirmations and context in time for the appointment.