Send call and SMS for new case notifications

Your parsed case and payment emails sit untriaged, delaying outreach and leaving client touchpoints unclear. Notifications reach on-call coordinators immediately, so issues are resolved same day.

Overview

When parsed case or payment emails arrive, your coordinators get an immediate phone call and a follow-up SMS so nothing requiring urgent attention slips through. That means on-call staff start the right actions within minutes and client touchpoints are handled same day.