Send business-hours form submission alerts to support staff
Send business-hours form submission alerts to support staff
Form submissions arrive by email and sit unread, delaying triage during office hours. This sends push alerts so coordinators can triage and respond same day.
Overview
When intake emails pile up, response SLAs slip and customers wait. This routes validated form emails into business-hours push alerts so intake coordinators can triage requests and respond same day, reducing backlog before the next business day.