Send approval alerts and DM ticket approvers immediately
Send approval alerts and DM ticket approvers immediately
Your support tickets needing sign-off sit unassigned when approvers aren't alerted, delaying resolution and SLA compliance. Get approvers DMed and your channel notified so reviews finish same day.
Workflow preview:
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Overview
When approval requests arrive without clear alerts, tickets sit idle and SLAs slip. This flow puts a concise summary in your approval channel and DMs each approver so reviews complete same day and handoffs stay tight.