Send appointment and prep texts to customers before service

Your service requests marked no-warranty create unclear expectations and longer on-site visits. The workflow sends appointment and prep SMS so techs and schedulers arrive prepared before the visit.

Overview

Missed confirmations and unclear expectations create costly on-site delays; this workflow automatically messages customers who request out-of-warranty service so your dispatch and technicians get confirmations and prep guidance within minutes of submission. That means fewer surprise issues on the truck and smoother same-day operations.