Send alternate chat reply for failed email delivery

Your support emails can bounce, leaving conversations unanswered and agents unaware. Receive an in-app reply and internal admin note so agents can follow up within minutes.

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Overview

When outgoing support emails bounce, customers go unanswered and your reputation and SLAs suffer. This workflow creates an immediate in‑app follow-up and records an internal admin note so agents can resume outreach within minutes and avoid escalations.