Send alerts for low answer rates during windows

Your answer-rate spreadsheet misses low scores during peak intervals, leaving teams unaware of SLA risk. Alerts post to your team channels so ops can fix issues the same day.

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Overview

When answer rates dip during monitored windows, SLA risk and escalations increase; this flow scans your worksheet on the hour and posts channel alerts so teams can respond within minutes. That reduces same-day escalations and preserves response SLAs.